Refund Policy

1. The 30-day money-back guarantee

We offer a full refund on your first Premium subscription purchase if you request it within 30 days of the initial charge. This covers both Monthly and Annual plans.

How to claim:

1. Email [email protected] from the email address on your account.
2. Tell us you'd like a refund. (Telling us why isn't required, but it helps us improve.)
3. We process the refund through Stripe within 3 business days. The refund typically appears in your bank or card statement within 5 to 10 business days, depending on your bank.

Refunds are issued to the original payment method. We can't refund to a different card or bank account.

2. After 30 days

Once you're past the 30-day window, refunds are not generally available. Two exceptions:

• You were billed in error. If we charged you after you cancelled, charged you twice, or otherwise made a billing mistake, contact us and we'll fix it.
• Service was unavailable. If the Service was materially unavailable for an extended period (multiple days) and this affected your study, contact us and we'll consider a prorated refund or service credit.

3. Cancellation

You can cancel your subscription anytime from the Settings page in the app. Click "Manage subscription" to open the Stripe Customer Portal, where you can:

• Cancel at the end of the current billing period (default — keeps your access until the period ends, then drops you to Free tier)
• Update your payment method
• Switch between Monthly and Annual plans
• View past invoices and download receipts

Cancellation is not the same as a refund. Cancelling stops future renewals but doesn't refund the current period. If you want a refund, ask within the 30-day window above.

4. Failed payments

If a payment fails (expired card, insufficient funds, etc.), Stripe automatically retries on its standard schedule. We give you a 3-day grace period of continued Premium access while the retry runs. During grace, you'll see a banner in the app prompting you to update your payment method.

If the payment still hasn't gone through after grace, your account reverts to Free tier. Your study progress, achievements, and account are preserved; you can resubscribe and pick up where you left off anytime.

5. Annual plan, mid-year cancellation

If you cancel an Annual plan partway through the year:

• Within the first 30 days: full refund per the money-back guarantee.
• After 30 days: no automatic refund of the unused months. You keep Premium access through the end of the paid year, then drop to Free tier at renewal.
• If extenuating circumstances apply (medical, life event), email us; we'll consider a prorated refund on a case-by-case basis.

6. EU / UK consumers

If you're a consumer in the EU or UK, you may have additional statutory rights, including a 14-day cooling-off period under EU consumer protection law. The 30-day money-back guarantee in this policy is more generous than the statutory minimum and applies in addition to (not instead of) those rights.

Note: when you start using digital content immediately on subscription (e.g., opening a chapter or starting a practice quiz), some jurisdictions consider this a waiver of the cooling-off right. We choose to honor refunds within 30 days regardless.

7. Chargebacks

If you have a billing concern, please email us before disputing the charge with your bank. Chargebacks are slow and adversarial; we'd rather just refund you. We're easy to reach.

If a chargeback is filed and we believe it's in error or in bad faith, we will dispute it with documentation. Accounts associated with bad-faith chargebacks may be suspended pending resolution.

8. Contact

• Refunds and billing: [email protected]
• General: [email protected]

We aim to respond to refund requests within 1 business day, and to process approved refunds within 3 business days.