Refund Policy

1. The 30-day money-back guarantee

We offer a full refund on your first Monthly or Annual purchase if you request it within 30 days of that charge: Monthly ($39 a month, renews monthly until you cancel) or Annual ($199 a year, renews yearly until you cancel). This policy doesn't list the 90-Day Pass or One-Time Access. Later purchases and renewals aren't covered.

How to claim:

1. Email [email protected] from the email address on your account.
2. Tell us you'd like a refund. (Telling us why isn't required, but it helps us improve.)
3. We process the refund through Stripe. Stripe says a customer sees the refund as a credit about 5 to 10 business days after that, depending on the bank.

Refunds are issued to the original payment method. We can't refund to a different card or bank account.

2. After 30 days

Once you're past the 30-day window, refunds are not generally available. Two exceptions:

• You were billed in error. If we charged you after you cancelled, charged you twice, or otherwise made a billing mistake, contact us and we'll fix it.
• Service was unavailable. If the Service was materially unavailable for an extended period (multiple days) and this affected your study, contact us and we'll consider a prorated refund or service credit.

3. Cancellation

You can cancel a Monthly or Annual subscription from the Settings page in the app. Click "Manage subscription" to open the Stripe Customer Portal, where you can:

• Cancel at the end of the current billing period (this keeps your access until the period ends. After that, the app sends you to the pricing page, except Settings, until you resubscribe, and your progress stays saved)
• Update your payment method

Cancellation is not the same as a refund. Cancelling stops future renewals but doesn't refund the current period. If you want a refund, ask within the 30-day window above.

4. Failed payments

If a payment fails (expired card, insufficient funds, etc.), the charge may be retried through Stripe. Premium features are locked while the payment is past due. The Settings page shows a prompt to update your payment method.

The app sends you to the pricing page, except Settings, once Stripe cancels the subscription or marks it unpaid, or 3 days after the current billing period ends if the payment is still past due. That lasts until you pay the balance or resubscribe. Your study progress, achievements, and account are preserved; you can resubscribe and pick up where you left off anytime.

5. Annual plan, mid-year cancellation

If you cancel an Annual plan partway through the year:

• Within 30 days of the charge, if the Annual plan was your first Monthly or Annual purchase: full refund per the money-back guarantee.
• After 30 days: no automatic refund of the unused months. You keep Premium access through the end of the paid year. After that, the app sends you to the pricing page, except Settings, until you resubscribe, and your progress stays saved.
• If extenuating circumstances apply (medical, life event), email us; we'll consider a prorated refund on a case-by-case basis.

6. EU / UK consumers

If you're a consumer in the EU or UK, you may have additional statutory rights under your local consumer law. The 30-day refund in this policy applies in addition to (not instead of) those rights, and we honor it within 30 days of your first Monthly or Annual purchase even if you've started using the content.

7. Chargebacks

If you have a billing concern, please email us before disputing the charge with your bank. Chargebacks are slow and adversarial; we'd rather just refund you. We're easy to reach.

If a chargeback is filed and we believe it's in error or in bad faith, we will dispute it with documentation. Accounts associated with bad-faith chargebacks may be suspended pending resolution.

8. Contact

• Refunds and billing: [email protected]
• General: [email protected]

Send refund requests from the email address on your account.